Cinteraction collects data through interactions with the customers. Some of it is provided directly, and some is collected from customer interactions, use, and experiences. The data we collect depends on the context of customer interactions with Cinteraction and the choices customers make, including privacy settings, the products and features used. All data is collected in a lawful, fair and transparent manner and only for the specified and explicit purposes. Data collection is limited to only relevant and adequate data, which is kept accurate and up to date and retained only for as long as it is needed (or until the right to be forgotten is exercised by the customer), while ensuring its security and integrity.
We may collect, or process on behalf of you, the following categories of personal data when you use or interact with Cinteraction services:
Cinteraction collects and uses the data for:
I - Product Development and Research. We use data to continually improve our products, and to add new features or capabilities.
II - Providing improved Products and Services which includes updating, securing, providing support and troubleshooting when necessary. Data is used to customize product features and recommendations for account owners, their users, and those who will join meetings by request, as well as to route the messages and call invitations to their recipients. It also includes using and sharing data, when it is required to manage customer relationships and provide the service for account owners.
III - Communication with the customers, Personalization and Recommendations. This requires using your personal information to contact you and offer better features, and services, including product updates to your account, and changes to our policies and terms.
IV - Providing Security, Safety and Integrity of user accounts, which includes authentication of accounts and their activity. That also implies activities of detection, investigation, and prevention of malicious conduct or unsafe experiences to be able to address security threats and protect public safety and security.
V - Legal compliance. We process data to comply with applicable law or respond to valid legal processes.
VI - Advertising and Marketing, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers that may improve your experience.
Processing of personal data, for purposes stated above, is performed automatically and manually. Automated methods include artificial intelligence (AI), which we think of as a set of technologies that enable computers to perceive, learn, reason, and assist in decision-making to solve problems in ways that are similar to what people do. In particular, we use audio-visual data to automatically assess engagement levels and emotional states of participants during calls. To build, train, and improve the accuracy of our automated methods of processing (including AI), we manually review some of the predictions and inferences produced by the automated methods against the underlying data from which the predictions and inferences were made.
Personal data is shared with our partners and service providers when it is necessary to complete a specific transaction or provide a product or a service you have requested or authorized. In particular, we use Amazon Web Services (AWS) for all call analytics, data transfer and storage related tasks. To this end, we use computing resources provided by AWS that are hosted geographically within EU. We also offer integration with Google Calendar for the purposes of scheduling meetings, for users who already own a Google account.
Personal data also might be shared when implicit consent for it is implied, such as in cases when it is necessary for us to:
In other cases and for other purposes personal data is not shared with third parties without your explicit consent.
Under GDPR and relevant local legislation, users can invoke their:
If you wish to exercise any of your above mentioned rights or if you have any privacy related questions, please write to us at firstname.lastname@example.org and we will respond within 25 calendar days. Please bear in mind that complying with some of your requests might require actions from us that incur costs or fees, in which case you agree to cover them in full.